Frequently Asked Questions
Who can come to the HCC?
Anyone from Bristol, Berlin, New Britain, Southington, or Plainville that is housing unstable or experiencing unsheltered homelessness.
How do I get referred?
No referral is necessary- when you come to the facility, ask for an assessment for drop-in services, and an FSC employee will sit down with you to connect you to services.
What should I bring?
It's always helpful to bring your ID and identifying documents in case a referral to shelter or housing can be made. Please don't bring drugs, alcohol, or weapons into the space.
When are you open?
We are open 7 days a week, including holidays, from 8am-5pm weekdays and 8am-12pm on weekends.
Are you a shelter?
HCC is not a shelter; it is a drop-in space for people who need basic needs support while connecting to shelter or housing.
What services do you offer?
We have showers on-site, laundry, clothing, transportation assistance, case management assistance and recreation opportunities.