Friendship Service Center, Inc. (“FSC,” “we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website. This Website Privacy Policy explains what information we may collect through our website, how we use and protect that information, and the choices available to you.

Information Collection, Use, and Sharing

We collect information that you voluntarily provide through our website, including through contact forms, donations, event registrations, employment or volunteer inquiries, mailing list sign-ups, and other online forms. This information may include your name, email address, phone number, mailing address, and other information you choose to provide.

We use this information to respond to inquiries, process donations or registrations, provide information about FSC programs and services, communicate organizational updates, and support our operations.

FSC does not sell or rent your personal information. We may share information with trusted service providers that assist us with website hosting, payment processing, email communications, technology, or other operational needs. We may also disclose information when required by law or when necessary to protect FSC, our clients, employees, or others.

Donations and Third-Party Services

Donations and online payments may be processed through third-party platforms. FSC does not intentionally store complete credit or debit card information through its website. Information provided to third party services is also subject to those providers’ privacy and security practices.

Our website may also contain links to other websites. FSC is not responsible for the privacy practices or content of third-party websites, and we encourage visitors to review their privacy policies.

Cookies and Analytics

Our website may use cookies and analytics tools, such as Google Analytics, to understand how visitors use our website and to improve its functionality. These tools may collect information such as browser and device type, pages visited, IP address, and general website activity.

You may control or disable cookies through your browser settings; however, doing so may affect certain website features.

Your Information and Choices

You may contact FSC at any time to request that we:

• Provide information about personal data you have submitted to us.
• Correct or update inaccurate information.
• Delete information you previously provided, when legally and operationally permissible.
• Stop sending you nonessential communications.
• Address concerns regarding  how your information is being used.

Certain information may need to be retained to meet legal, financial, contractual, grant, audit and compliance, or recordkeeping requirements.

Security and Confidentiality

FSC takes reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, use, or disclosure. Access to personal information is limited to employees and authorized service providers who need the information to perform their responsibilities.

No website or electronic system can be guaranteed to be completely secure, and FSC cannot guarantee the absolute security of information transmitted over the internet.

Please do not submit confidential client information, protected health information, or other highly sensitive information through a general website contact form.

Information collected directly from FSC clients and program participants may be subject to additional FSC policies, including confidentiality, consent, HMIS, AI, and other privacy requirements that are separate from this Website Privacy Policy.

Changes to This Policy

FSC may update this Website Privacy Policy periodically to reflect changes in our website, services, technology, or legal requirements. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions or concerns about this Website Privacy Policy or information you have submitted through our website, please contact:

Friendship Service Center, Inc.
85 Arch Street
New Britain, CT 06051
Phone: (860) 225-0211

 

Policy revised August 24, 2026